Refund Policy
If we can't deliver what you paid for, you get the undelivered amount back as Socipro wallet credit you can spend on any service. Card and Apple Pay payments can be refunded to the original card on request. Premium orders get free refills for drops within the refill window.
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How refunds work
By default, refunds are paid to your Socipro wallet as credit. The credit appears as soon as the refund is approved, and you can use it on any service, on any platform we support.
If you ordered without an account, the credit is linked to the email address you used at checkout. Create an account with that email to see and use it.
| How you paid | Where the refund goes |
|---|---|
| Card or Apple Pay | Your Socipro wallet. On request, we refund it to the original card instead |
| USDT (crypto) | Your Socipro wallet. On request, and at our discretion, we may send it to a USDT address you give us |
| Socipro wallet balance | Your Socipro wallet |
To have a card or Apple Pay refund sent back to your card, email support@socipro.com with your order number. How long a card refund takes to appear on your statement depends on your bank. Wallet credit is never paid out to a bank account.
When you get a refund
| Situation | What you get |
|---|---|
| Your order has not started yet and you cancel it | Full price to your wallet |
| We cannot deliver your order (for example, the service becomes unavailable) | Full price to your wallet |
| Your order is only partly delivered and we cannot complete it | The undelivered part, pro rata, to your wallet |
| A trend topic campaign does not reach the worldwide trending list and the trending lists for the four countries you chose | Campaign price to your wallet |
| We cancel your order (for example, a technical pricing error) | The undelivered part to your wallet |
For partly delivered orders, we first try to complete the order. If we can’t, the undelivered part is refunded automatically as soon as the order closes. For example, if you ordered 1,000 and 600 were delivered, you get 40% of the order price back.
When we can’t give a refund
| Situation | Why |
|---|---|
| The order was fully delivered | You received what you paid for |
| The username, link or hashtag was wrong, and you confirmed it yourself | We delivered to the target you confirmed |
| Counts drop after the refill window ends, or on a tier or service without refill | Refills cover drops only within the window |
| You made the target private, deleted it, renamed it or changed the link during delivery | We can no longer deliver to it (see below) |
| A platform removes engagement or acts on your account after delivery | This is outside our control; Premium refills apply within the window |
If you notice a wrong target before delivery starts, cancel the order or contact support straight away. An order that has not started can be refunded in full.
If your target changes during delivery
If your account or content becomes private, is deleted, or its username or link changes while we are delivering, we pause the order and email you. If you restore it within the time given in the email, delivery continues.
If you don’t, we close the order. What was already delivered is not refundable, and drops caused by the change are not covered by a refill. The undelivered part is refunded to your wallet.
Refills (Premium)
Premium orders on eligible services include a refill window that starts when the order is completed. The service page shows whether a service includes refill and how many days the window lasts. Quality orders, live viewer services and trend topic campaigns do not include refill.
If your count drops below the amount we delivered during the window, you can request a refill and we top it back up, free of charge.
- How to request: open your order page and use the refill button, or email support@socipro.com with your order number.
- When it’s eligible: the target must still be public, and the username or link must be unchanged.
- What we measure: we compare the current count with the count when your order was completed. If you have orders from other providers running on the same target at the same time, we may not be able to tell which drop is ours, which can affect whether a refill is possible.
- Timing: refills usually start within a few days of the request. You can follow progress on your order page.
Live viewers and trend topics
Live viewers are delivered while your stream is live, for the time you ordered. If your stream ends early or goes offline, the remaining time cannot be delivered and is not refundable. If we fail to deliver viewers while your stream is live, the undelivered part is refunded to your wallet.
Trend topic campaigns on X aim to place your hashtag on the worldwide trending list and the trending lists for the four countries you chose. If the campaign does not reach those lists during the campaign period, the campaign price is refunded to your wallet. Once the hashtag has reached those lists, the campaign counts as delivered, even if X later removes or reorders the trend.
How to ask for a refund
- Open your order page. Orders that have not started can be cancelled there.
- For anything else, email support@socipro.com or use the contact form, with your order number and a short description of the problem.
We aim to reply within 1 business day and to settle refund requests within 3 business days. Many refunds, such as cancellations and orders that cannot be delivered, are made automatically and do not need a request.
Chargebacks
If something went wrong, please contact us before opening a dispute with your bank. We can usually fix it faster. If a chargeback is opened for an order we delivered, we may suspend the account while the dispute is open.
Questions
Email support@socipro.com with your order number.