Help center
27 answers about ordering, paying, delivery, refills and refunds. Not covered here? Email support with your order number.
Ordering
What do you need from me to place an order?
A public username or a link, and nothing else about your account. Followers and subscribers go to a username; likes, views, comments and shares go to a post or video link; X Trend Topic campaigns use a hashtag or keyword. We never ask for your password or a login code, and we could not use one if you sent it.
What is the difference between Quality and Premium?
Premium includes a refill window on eligible services; Quality costs less and has no refill. Both tiers deliver the same service to the same username or link. If a Premium order drops during its window, you request a refill from your order page. Each service page shows whether its Premium tier has a refill and how many days it lasts.
Do you check my username or link before I pay?
Yes. When you enter a username, link or hashtag, we look it up and show you a preview of the profile, post or video before payment. If the account is private, the link is broken or the post cannot be found, you see that on the spot and can fix it, so the order never goes somewhere you did not intend.
Can I choose what the comments say?
Yes, you pick one of two options. With Write them for me, you choose a style and we write one comment per item, and you can edit every line before ordering. With I'll write my own, you type one comment per line. Links, @mentions and duplicate lines are not allowed, and comments that contain blocked words are refused.
Can I order live viewers before I go live?
No. Start your stream first, then order. Live viewers and live likes are only delivered while you are live, so we check that the stream is on before you pay. Viewers join after the order starts and stay for the length you chose while the stream runs. Pay by card or Apple Pay for the fastest start.
How does an X Trend Topic campaign work?
You choose a hashtag or keyword, the country whose trending list you want, and the number of hours. Our team reviews every campaign before it starts and can decline topics that break our rules or X's. Delivery begins after approval. We do not promise a particular position in the list, and the order page shows the campaign status throughout.
Can I change the username or link after paying?
Yes, as long as delivery has not started. Email support@socipro.com with your order number and the correct username or link, and we will update the order. Once delivery has started, the order stays on the original target, because part of it has already arrived there. That is why the preview before payment is worth a second look.
Payments and currency
Which payment methods can I use?
Card (Visa, Mastercard and American Express), Apple Pay and crypto: USDT on TRON, BNB Chain, Ethereum or Solana, with 4% off every crypto order. Members can also pay from their Socipro wallet balance. Card and Apple Pay confirm in seconds; crypto orders start once the network confirms the payment. Prices are in US dollars, and in euros in Europe; UK cards can pay in pounds on the secure payment page. Every order is a single payment, and the minimum order is $1 (or the euro equivalent).
How do crypto payments work?
We accept USDT only, on TRON (TRC-20), BNB Smart Chain (BEP-20), Ethereum (ERC-20) or Solana, and orders paid in USDT get 4% off (wallet top-ups do not). Each order gets its own exact amount: send that amount on the network shown within 60 minutes. Up to 0.50 USDT short is accepted as full payment; overpayments up to $5 go to your Socipro wallet, and larger ones are reviewed by our team. Payments go straight to our own wallets, and USDT sent on the wrong network or another coin may not be recoverable.
Which currency will I be charged in?
Prices are shown in US dollars by default and in euros in Europe. We suggest a currency from your location and you can switch it. Euro prices use an exchange rate we set once a day, and the amount is fixed when you check out, so it does not move while you pay. UK cards can pay in pounds on the secure payment page, which shows the exact total before you confirm. Your bank may still add its own conversion fee.
Is there a minimum order?
Yes. The minimum order is $1, or the equivalent in euros. Wallet credit can pay for all or part of an order.
What details do I need at checkout?
Your name and email address, plus whatever the payment method you choose asks for. A phone number is optional. Double-check the email: your confirmation goes there, and together with your order number it is how you track the order later. You do not need a Socipro account to check out, and you can create one afterward.
Will I get a confirmation email?
Yes, once your payment is confirmed. The email has your order number, what you ordered and a link to follow the delivery. If it has not arrived after a few minutes, check your spam folder. You can also open the order on the Track order page with your order number and email, or write to support@socipro.com.
Will I be charged again later?
No. Every order is a single payment for the package you choose, and nothing renews. We do not keep a plan or a stored charge running in the background. If you want more later, you place a new order. Your Socipro wallet only holds credit you add or get back from refunds, and you decide when to spend it.
Delivery and refills
When does delivery start after I pay?
Delivery starts automatically once your payment is confirmed, with nothing else for you to do. Larger orders are delivered gradually, so they take longer to finish than small ones. X Trend Topic campaigns are the exception: our team reviews each one first. You can follow progress on your order page or on the Track order page.
How do I track my order?
Open the link in your confirmation email, or go to Track order and enter your order number and the email you used at checkout. If you have an account, every order is also listed under your orders. The order page shows the current status and how much has been delivered so far.
How do I request a refill?
Open the order and choose Request refill. The option appears on Premium orders for eligible services and stays there for as long as the refill window lasts. The length of the window is shown on each service page and on your order. Quality orders, and services without a refill window, are not covered.
Why did my follower count go down?
Platforms remove accounts and engagement they flag, and some of that can come off your count after delivery. Premium orders on eligible services include a refill window, so you can request a top-up from the order page. Quality orders do not include refills. Changing your username or going private during delivery can also cause a drop that refills do not cover.
Does my account need to stay public during delivery?
Yes, until the order is complete. We can only deliver to public profiles, posts and videos. If you go private, change your username or delete the post while delivery is running, the order cannot continue. We then close it, and the undelivered part is refunded to your Socipro wallet.
Refunds
What happens if my order is not fully delivered?
You get the undelivered part back automatically as Socipro wallet credit, ready for your next order. You do not need to ask for it. If you ordered as a guest, the credit is linked to your checkout email; create an account with that email to use it. Card and Apple Pay payments can be refunded to the original card instead if you ask support. The refund policy covers every case.
Can I cancel my order?
Yes, while delivery has not started. Email support@socipro.com with your order number and we will cancel it and refund you under the refund policy. Once delivery has started, it runs automatically and cannot be stopped partway. Anything we cannot deliver is still refunded to your Socipro wallet.
What if my hashtag never reaches the trending list?
You get the campaign price back. If our team declines the campaign during review, or it never appears in the trending list of the country you chose, we refund it in full to your Socipro wallet. Once it is in the list, we do not promise a particular position.
What if my live stream ends early?
The remaining time cannot be delivered and is not refunded. Live viewers and live likes only run while your stream is on, so ending early, losing your connection or the platform cutting the stream stops delivery. If we fail to deliver while you are live, that undelivered part is refunded. Start the order once your stream is stable.
Can I withdraw my wallet balance as cash?
No. Wallet credit is for spending on Socipro services and cannot be withdrawn, exchanged for cash or moved to another person. You can use it on any service and any platform we cover, for all or part of a payment. Card and Apple Pay payments can be refunded to the original card instead if you ask support.
Account and privacy
Do I need an account to order?
No. You can order as a guest with your name and email. Your confirmation email links to the order, and you can open it any time with your order number and email. If you would like your orders, refills and wallet in one place, create an account with the same email.
What do you do with my personal data?
We use your name, email and, if you give it, your phone number to process your order, send your confirmation and answer support requests. Card and Apple Pay payments go through our payment processor, and we do not see or store your full card number. USDT payments go straight to our own wallets, and we record the public transaction details to match them. We do not sell your data. The privacy policy explains what we keep, for how long and how to ask for a copy or deletion.
Can my account get banned for buying followers?
We cannot promise it never happens, because each platform sets and enforces its own rules and changes them over time. Platforms do remove accounts and engagement they flag, which can lower your count after delivery. Premium refills cover drops on eligible services within the refill window. Read the platform's terms before you order and keep posting your own work.