Acceptable Use Policy

This policy is part of our Terms of Service. It applies to every order and to anyone using socipro.com.

Your account, your content

You may only order for accounts and content that you own, or that you are authorized by the owner to manage. Don’t order for someone else’s account without their permission, including as a joke, a gift they did not ask for, or to make an account look suspicious.

Targets we refuse

We do not deliver to accounts, posts, videos or streams that:

• belong to, or mainly feature, someone who appears to be under 18;
• contain sexual content, nudity or sexual services;
• promote hate, violence or discrimination against people based on race, ethnicity, nationality, religion, disability, sex, gender identity, sexual orientation or similar characteristics;
• support terrorism, violent extremism or criminal organizations;
• harass, bully, threaten or shame a person, or share someone’s private information without permission;
• impersonate a real person, brand or organization, or pretend to be an official account;
• promote scams, fake giveaways, phishing, pyramid schemes, or investment, trading or crypto offers that promise returns;
• sell or promote illegal drugs, weapons, counterfeit goods, stolen data or other illegal products or services;
• promote gambling where it is illegal or unlicensed;
• encourage self-harm, suicide or eating disorders;
• spread false health or medical claims that could cause harm;
• relate to elections, political candidates, parties, ballot measures or political campaigns, or are run by a government or public authority;
• infringe someone else’s copyright, trademark or other rights.

Hashtags and trend topics we refuse

Trend topic campaigns put a hashtag in front of many people, so we hold them to a stricter standard. In addition to the list above, we refuse hashtags that:

• name or target a private individual;
• attack, mock or accuse any person, group, brand or organization, including competitors;
• relate to elections, politics, protests, public policy or government;
• relate to wars, attacks, disasters, deaths or other tragedies;
• present false or unverified claims as news, or could cause panic;
• promote crypto tokens, investment opportunities or financial products;
• contain or imply sexual content, profanity or slurs;
• use a brand, event or campaign name you are not authorized to use.

We may ask you to explain what a hashtag means or who is behind the campaign before we accept it.

Using the services honestly

• Don’t use our services to mislead people in a way the law prohibits, for example to misrepresent your influence or popularity in a commercial deal, advertising or endorsement, or to make fake reviews or testimonials.
• Follow the advertising and disclosure rules that apply to you, such as rules on disclosing paid partnerships.
• You are responsible for how you use your account under each platform’s terms.

Using the website

Don’t:

• use stolen payment details, someone else’s payment method without permission, or file false chargebacks;
• create multiple accounts or orders to abuse offers or refunds;
• probe, attack, overload or try to break into our systems, or get around security or rate limits;
• scrape the site or use bots to place orders, except through an API we provide for that purpose;
• send us malware, spam or abusive messages, or abuse our staff.

What happens if an order breaks this policy

• Before payment: we refuse the order and tell you why, where it is safe to do so.
• After payment: we stop the order and refund the undelivered part under our Refund Policy.
• Repeated or serious breaches: we may close the account.
• Fraud or illegal activity: we may hold payments while we investigate and report the matter to the authorities or payment providers where the law requires or allows.

Our checks are partly automated and we cannot review every piece of content in advance. If we miss something, that does not make it allowed.

Reporting a problem

If you think someone has ordered services for your account without permission, or for content that breaks this policy, email support@socipro.com with the link. We review every report.